FREQUENTLY ASKED QUESTIONS
WHERE DO YOU SHIP?
Canada but we will be shipping to USA as soon as February 2021
HOW CAN I CONTACT EFFYDESK
Live Chat on our website (operating from 9am-5pm PST)
Email us at firstname.lastname@example.org
Call us at 604-715-7577 (operating from 9am-5pm PST)
IS A SHOW ROOM AVAILABLE TO VIEW THE PRODUCT
Unfortunately due to COVID, our showrooms are closed.
Please give us a call at 604-715-7577 if you have any questions!
IF WE LIVE IN LOWER MAINLAND, CAN WE PICK UP THE PRODUCT
Our warehouses have temporarily ceased pick-ups but we are offering free 2 day shipping!
HOW LONG DOES IT TAKE TO ASSEMBLE A DESK?
Moderate assembly is required for the desk and we provide assembly instructions with each desk frame. We recommend assembling the desk with a friend. The assembly process usually takes around 30-45 minutes from start to finish.
WHERE CAN I FIND PDF’S OF THE ASSEMBLY INSTRUCTIONS AND TROUBLESHOOTING?
Every purchase will come with an assembly booklet. You can also get the PDF version here
CAN I USE MY OWN DESKTOP?
You are able to use any desktop you prefer as long as the table is drillable. Please keep the desktop size between 44" to 80” in width and 27-36” in depth for maximum stability. Keep overhang between 2-5 inches.
WHERE WILL MY ORDER SHIP FROM?
We ship our products from Vancouver, BC. If you are in the greater lower mainland, we have a local driver and any orders outside of the lower mainland, we will deliver via CANPAR.
HOW CAN I TRACK MY ORDER ONCE IT HAS BEEN SHIPPED?
Once your order has shipped, you will receive an e-mail with tracking information provided. Please note that it may take up to 24 hours before movement is reflected on the travel history.
HOW CAN I PLACE AN ORDER?
Once you're ready to place an order, you may place the order online. With any other questions, you may reach us via email at email@example.com or by live chat.
HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?
For any changes to order, please contact us via live chat or email with your order number.
GENERAL RETURN INFO
Hassle-free 30 day free return policy.
We offer a 30 day risk free returns on all our electric standing desks in their original packaging. As long as you return your item to us in new condition in the original packaging, we will refund you in full. Please note that the customer is responsible for return shipping costs.
We’re unable to accept returns on the following purchases:
- Bulk Orders
- Missing or damaged parts or packaging
HOW DO I RETURN AN ELECTRIC STANDING DESK?
All returns must be approved by EFFYDESK within 30 days. Just shoot us an email and we will assist you through the process.
We typically process returns within 3 business days of receipt. After a return has been inspected by our staff, a refund will be issued. Please allow up to 5 business days for your credit card provider to process the refund.
IS THERE A WARRANTY ON DESKS?
EFFYDESK have an all-inclusive 8 year warranty on all frame components, including motors and electronics.
Warranty is valid for the original purchaser only.
We will repair or replace any parts deemed defective.
To receive warranty service, please complete the Contact Us form below or shoot us an email at firstname.lastname@example.org
WHAT IS COVERED BY THE WARRANTY?
EFFYDESK Frame itself, including the electric motors, control box, and handset.
Performance according to published specifications.
Any defective parts that malfunction within the 8 years
WHAT IS NOT COVERED BY THE WARRANTY?
Normal wear and tear of the EFFY Desk Top or paint finish on the EFFYDESK Frame.
Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone not affiliated with or authorized by EFFYDESK
Any product that has been damaged by or subjected to misuse, abnormal handling or impact.
Improper assembly or disassembly.
Any modification to the frame or electrical components.
For any other questions, don't hesitate to contact us at email@example.com