An 10-year Manufacturer's Warranty is included in every EFFYDESK.
We've got you covered!
Unlike any other desk company warrantor, we are fair in judgement and we don't look for reasons to deny your warranty!
Here's what's covered by our warranty:
- The EFFYDESK frame, including the electric motors, control box, and switch.
- Performance - according to published specifications.
- Defective materials or workmanship in frame.
- Defects affecting the operation of the frame and height-adjusting mechanisms.
- All our Ergonomic Office Chairs are covered for 2 years which includes everything except for wear & tear.
- All our Table tops and frames are covered for 10 years which includes everything except for wear & tear.
Not covered by the warranty:
- Normal wear and tear of the tabletop or paint finish.
- Any damages or malfunctions in the product caused by repairs, or attempted repairs, performed by anyone other than EFFYDESK employees.
- Any product that has been damaged by or subjected to misuse, abnormal handling or impact.
- Improper assembly or disassembly.
- Any modifications to electronic components.
- Any damages that happen from the desk to other parts of your furniture or equipment. We recommend to not have anything obstructing in the range of the standing desk's movement.
- The EFFYDESK warranty period begins the day the product is delivered to the customer.
- This warranty is valid for the original purchaser.
- We will repair or replace, free of charge, any parts necessary to correct defects in materials.
- We will make an honest assessment during the diagnosis, and will follow-up with you after diagnosing the issue.
How To Start A Warranty Claim:
To start a claim, please send an email to firstname.lastname@example.org with the following information:
1) One photo of the label on the main control box
2) One photo of the entire column (leg)
3) One video outlining the issue you are having with your desk (eg. pressing down all the way, recording the error code if there is any)
We understand that the video may be a large file to send via email, you are welcome to upload it via any medium. We suggest Google Drive, iCloud, or DropBox. In your sharing settings, please provide viewing accessibility to our email email@example.com
Once we’ve received your files, we will be relaying the files to our engineering team for review. We will get back to you within 1-2 business days, or earlier!
If it is deemed that a replacement is needed, we will ship out the replacement part to you right away free of charge via ground shipping. Please note that standard ground shipping is 1-7 business days transit time, depending on your location.
- Sometimes during shipping the couriers handle the packages with less care. If the product arrives damaged, depending on the extent of the damage, EFFYDESK will either compensate or replace the table top (up to the customer to choose from). If replacement is chosen, it will only be replaced once. Replacements are shipped via standard ground shipping.
- To start a claim, please send an email to firstname.lastname@example.org with the following information:
1) Photos of the outside packaging box (for us to claim from the courier)
2) Close up photo of the damage (eg. chips, scratches, dents)
3) Long shot photo of the damage
We will usually respond within 1-2 business days.
- Please do not dispose and hold onto the damaged items and its external packaging that it had arrived in until the inspection is complete from the courier.
For any additional questions, please contact the EFFYDESK team directly via contact page or email us directly at email@example.com!